SHIPPING POLICY
What You Ought to Know
Please allow for 2-4 business days for processing.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping will also vary depending on the country that you are located in. We work to ensure you receive your order as fast as possible.
OUR RETURN POLICY
The Fine Print
Please contact us within (5) days of delivery. We do not accept returns on our facial products as it's challenging to accept a product that is not easily visible to see usage of. However, we value each and every one of our customers and will work with you to ensure we meet your satisfaction. We'll work together to ensure you receive the proper value from your purchase.
If we accept product back, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PRIVACY AT TIMBER
We're all about your protection!
Those who engage in transactions with TIMBER products online are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, TIMBER collects such basic information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with TIMBER. TIMBER does not disclose personally-identifying information. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
​
WHAT DO WE DO WITH YOUR INFORMATION?
Nothing! When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
​
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. We do not share nor sell your information to third-party marketers who inquire about our customers. We value and respect your privacy as we value and protect our own as well.
​
Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system. Again to reiterate, we do not share nor will we sell your information to third-party marketers who inquire about our customers. We value and respect your privacy as we value and protect our own as well.
ADDITIONAL QUESTIONS?
If you have additional questions regarding our products, services and offerings please don't hesitate to contact us. We enjoy hearing from our customers and appreciate you joining the TIMBER family!
We are here for you!